Patient Services & Scheduling Assistant

Brigham Young University; United States; On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

401k

Generous vacation and sick time

Tuition benefits

Free on-campus parking

Employee assistance program

Job summary

Brigham Young University (BYU) is seeking an Office Specialist for the Student Health Center to greet patients, schedule appointments, verify demographics and insurance, and support billing procedures. This team‑oriented role emphasizes compassion, collaboration, and excellence in care.

You will handle front‑desk activities, assist with forms, collect payments, and maintain knowledge of clinic services. Strong communication, organization, and computer skills are essential, along with a

Qualifications

• Two years of front-office experience with direct patient interaction.
• Confident, courteous phone skills and scheduling ability.
• Strong organization and attention to detail.
• Strong computer skills including data entry and scheduling.
• Preferred familiarity with EMR systems.

Responsibilities

• Schedule appointments using in-person, phone, and online scheduling systems.
• Greet patients and support check-in process.
• Verify demographic and insurance information; ensure HIPAA compliance.
• Assist with forms and explain insurance and billing.
• Collect payments and handle transactions.
• Represent the clinic and provide front-line customer service.

Skills

Front-office experience

Phone skills

Interpersonal skills

Organizational skills

Data entry

EMR familiarity

Tools

EMR familiarity

Job description

Brigham Young University (BYU) is seeking an Office Specialist for the Student Health Center to greet patients, schedule appointments, verify demographics and insurance, and support billing procedures. This team‑oriented role emphasizes compassion, collaboration, and excellence in care.

You will handle front‑desk activities, assist with forms, collect payments, and maintain knowledge of clinic services. Strong communication, organization, and computer skills are essential, along with a