Patient Care Concierge & Scheduling Specialist

Weil Foot & Ankle Institute; Provo (UT); On-site; USD 32,000 - 42,000; Full time

Job summary

Balance Health in Provo, UT is seeking a Patient Services Representative to join the clinic front desk team. The role supports patient check-ins/outs, coordinates referrals, scheduling, and non-clinical navigation for referred patients throughout the care journey.

Qualifications include strong communication, confidentiality, and organization; high school diploma required with preferred associate degree and 1+ year of customer service or medical office experience.

Responsibilities

• Complete initial intake and follow-up calls with patients via inbound and outbound calls/dialer to include identifying and resolving patient concerns within the process or product.
• Processes requests for prescription refills according to established practice.
• Promptly and accurately reports and refers patient's concerns and symptoms to licensed clinic personnel.
• Schedules and edits and maintains patient physician appointments for new and returning patients, using the scheduling system.
• Effectively responds to inquiries from patients, their relatives and/or referring physicians on services and provides accurate information in a timely fashion.
• Acts as a patient advocate, coordinator and liaison for clinic in dealing with the community.
• Acts as non-clinical liaison/concierge/navigator for the referred patients in any way the patient needs before, during or after an encounter.
• Clerical Duties
• Meet or exceed monthly departmental goals as established by Ops management.
• Adhere to phone activity/compliance standards to include HIPAA, ACW, and minimum call volume

Job description

Balance Health in Provo, UT is seeking a Patient Services Representative to join the clinic front desk team. The role supports patient check-ins/outs, coordinates referrals, scheduling, and non-clinical navigation for referred patients throughout the care journey.

Qualifications include strong communication, confidentiality, and organization; high school diploma required with preferred associate degree and 1+ year of customer service or medical office experience.