Patient Services Concierge & Scheduler

Intermountain Health; Bountiful (UT); On-site; USD 2,522,000 - 3,279,000; Part time

Job summary

Intermountain Health is seeking a Part-time Patient Service Representative for the Bountiful Clinic in Utah. The role focuses on welcoming patients, registering them, collecting demographics and insurance information, and scheduling appointments to ensure smooth patient flow and care coordination.

The ideal candidate has at least six months of customer service experience, basic computer and EMR familiarity, and strong interpersonal skills to deliver excellent patient experiences.

Qualifications

• Six months of customer service experience.
• Basic computer and data entry skills.
• Professional manner and strong interpersonal and communication skills.
• Ability to protect PHI and patient privacy.
• Will be able to work collaboratively with patients and caregivers.
• Preferred: one year of customer service; EMR familiarity; billing/collections experience; high school diploma preferred; multilingual.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
• Resolves patient needs to ensure a superior customer experience related to intake and care.
• Documents all phone calls accurately in the EMR.
• Schedules patient appointments for visits, procedures, tests, referrals, and consultations.
• Registers patients by confirming and updating demographic data in the registration system.
• Handles insurance information, co-pays and forms as needed while maintaining privacy.

Skills

Customer service

Data entry

Interpersonal communication

Team collaboration

PHI privacy

Multilingual

Education

High school diploma or GED preferred

Tools

EMR software

Word processing

Job description

Intermountain Health is seeking a Part-time Patient Service Representative for the Bountiful Clinic in Utah. The role focuses on welcoming patients, registering them, collecting demographics and insurance information, and scheduling appointments to ensure smooth patient flow and care coordination.

The ideal candidate has at least six months of customer service experience, basic computer and EMR familiarity, and strong interpersonal skills to deliver excellent patient experiences.