Rehab Clinic Assistant: Patient Care & Admin

Advocate Health; West Bend (WI); On-site; USD 37,000 - 55,000; Full time

Job summary

Advocate Health is seeking an Outpatient Rehabilitation Aide in West Bend, WI. This full-time role supports the Licensed Therapy Provider and helps maintain efficient rehab operations Monday through Friday, with early evenings and no weekends.

You will assist with patient positioning, transfers, modalities, and walker/gait training, while coordinating registrations, scheduling, and billing tasks to ensure courteous patient care. Strong communication and computer skills are essential.

Qualifications

• Demonstrated customer service skills.
• Strong communication and organizational skills.
• Ability to engage people in a warm and positive way.
• Intermediate computer skills including word processing, spreadsheets, data entry and keyboarding.

Responsibilities

• Supports the efficiency of the Licensed Therapy Provider and the smooth functioning of the rehabilitation department. Responsible for direct patient contact activities under the supervision of the licensed provider such as patient positioning and transfers, preparation and application of therapeutic modalities, follow through on routine patient exercises or start up on exercise equipment, assisting with crutch walking and gait training.
• Improves therapist efficiency by starting patient treatments when patients are overlapped and utilizing other problem solving strategies.
• Communicates well with patients and therapists, anticipates patient and therapist needs and conveys patient concerns, status changes and response to treatment with the appropriate therapist.
• Performs registration, scheduling, cashiering, admitting and follow-up of patients to ensure they are cared for in the most efficient and courteous manner. Coordinates patient appointments with other areas or physician offices as needed.
• Performs reception/clerical duties which includes answering phones, taking messages, transferring calls, greeting, registering and scheduling patients, billing, faxing, photocopying, assembling patient medical records, opening, sorting and routing incoming mail.
• Review therapy orders in the electronic medical records system and ensures patients are routed appropriately.
• Maintain department files, binders, records, logs, etc. Process billing/reimbursement forms and other department records. Completes insurance verifications and authorizations. Tracks and follows up on need for reauthorizations.
• Monitor the therapy environment to ensure it meets patient experience standards.
• Orders, stocks, and organizes therapy equipment and supplies. Stocks and disposes linens as appropriate. Monitors department office equipment and troubleshoots minor problems.
• Cleans and disinfects gym/treatment areas, equipment, tables, wheelchairs, walkers, pool, hydrotherapy unit, etc. according to established standards. Performs routine maintenance/safety checks and completes work orders.

Skills

Customer service

Communication

Engaging patients

Computer literacy

Education

High School Graduate

Job description

Advocate Health is seeking an Outpatient Rehabilitation Aide in West Bend, WI. This full-time role supports the Licensed Therapy Provider and helps maintain efficient rehab operations Monday through Friday, with early evenings and no weekends.

You will assist with patient positioning, transfers, modalities, and walker/gait training, while coordinating registrations, scheduling, and billing tasks to ensure courteous patient care. Strong communication and computer skills are essential.