Ambulatory Care Concierge & Scheduling Specialist

Advocate Health Care; Milwaukee (WI); In loco; USD 27.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits

Dental benefits

Vision benefits

Retirement plan with employer match

Educational assistance

Descrizione del lavoro

Advocate Health Care is seeking a friendly Patient Service Representative to join our team in Milwaukee, WI. The role involves handling patient inquiries, scheduling, and coordinating billing and records to ensure a seamless patient experience.

The ideal candidate will have a high school diploma and 1–2 years of customer service experience, with the ability to handle difficult callers. Some travel to nearby locations may be required.

Competenze

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult callers/customers/patients.

Mansioni

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Conoscenze

Customer service

Communication skills

Phone etiquette

Formazione

High school diploma or equivalent

Descrizione del lavoro

Advocate Health Care is seeking a friendly Patient Service Representative to join our team in Milwaukee, WI. The role involves handling patient inquiries, scheduling, and coordinating billing and records to ensure a seamless patient experience.

The ideal candidate will have a high school diploma and 1–2 years of customer service experience, with the ability to handle difficult callers. Some travel to nearby locations may be required.