Patient Services & Scheduling Coordinator

Hartford HealthCare; Manchester (CT); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Competitive benefits

Career development opportunities

Job summary

Hartford HealthCare is seeking a Patient Service Coordinator in the Greater Manchester area. The role supports clerical and administrative duties in a medical office, focusing on front desk tasks, patient intake, scheduling, and insurance verification.

Excellent customer service and accuracy are essential to ensure smooth office operations. The position emphasizes confidentiality, HIPAA compliance, and collaboration with care teams to coordinate referrals and testing.

Qualifications

• Able to greet patients and callers professionally and provide information as needed.
• Verify insurance details and determine patient eligibility.
• Schedule and coordinate appointments, referrals, and testing.
• Maintain patient records with accuracy and confidentiality per HIPAA.

Responsibilities

• Greeting patients in person and over the phone with a courteous, informative approach.
• Verify and update patient information; collect co-pays and process forms.
• Schedule appointments, referrals, and testing; obtain precertifications as needed.
• Maintain waiting area, assist with scanning, photocopying, and office tasks.

Skills

Customer service

Front desk operations

Scheduling

HIPAA compliance

Job description

Hartford HealthCare is seeking a Patient Service Coordinator in the Greater Manchester area. The role supports clerical and administrative duties in a medical office, focusing on front desk tasks, patient intake, scheduling, and insurance verification.

Excellent customer service and accuracy are essential to ensure smooth office operations. The position emphasizes confidentiality, HIPAA compliance, and collaboration with care teams to coordinate referrals and testing.