Patient Access & Scheduling Coordinator

Hartford HealthCare; Wilton (CT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Tuition reimbursement

Health coverage

Generous PTO

Wellness programs

Employee discounts

Job summary

Hartford HealthCare Medical Group in Wilton, CT is seeking a Patient Service Coordinator to greet patients, verify insurance, register arrivals, and maintain accurate records. This role emphasizes delivering a positive patient experience and efficient front-desk operations.

You will schedule appointments, manage reminders and referrals, handle high call volumes, and coordinate with clinical teams using Epic, patient portal, and related tools.

Qualifications

• High school diploma or equivalent preferred.
• Relevant experience in a fast-paced medical office highly preferred.
• Epic experience preferred.

Responsibilities

• Delivers exceptional customer service with the HHC brand experience.
• Welcomes patients in person or on the telephone and takes detailed messages as needed.
• Registers arriving patients, includes insurance verifications, patient demographic updates, and video visits.
• Uses Epic, patient portal and appointment reminder systems, mobile applications, and other forms of technology to manage scheduling, interact with patients and providers, and update files and patients’ records.
• Manages high call volumes. Follows Standard Work to ensure efficient patient experience.
• Corresponds with clinical operations and/or providers as necessary. Transfers calls as appropriate to clinical team members, including complaints and escalations.
• Schedules patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.).
• Schedules follow-up appointments and associated testing, documents these appointments and ensures the necessary referral authorization is obtained.
• Collects co-payments and office charges as needed and explains office payment billing policies to patients.

Education

High school diploma or equivalent preferred

Tools

Epic

Job description

Hartford HealthCare Medical Group in Wilton, CT is seeking a Patient Service Coordinator to greet patients, verify insurance, register arrivals, and maintain accurate records. This role emphasizes delivering a positive patient experience and efficient front-desk operations.

You will schedule appointments, manage reminders and referrals, handle high call volumes, and coordinate with clinical teams using Epic, patient portal, and related tools.