Patient Service Coordinator (Medical Office)

Hartford HealthCare; South Windsor (CT); On-site; USD 38,000 - 52,000; Full time

Job summary

Hartford HealthCare is seeking a Patient Service Coordinator to support clerical and administrative tasks in a medical office setting. This role involves greeting patients, verifying insurance, scheduling appointments, and handling patient information with strict confidentiality.

Responsibilities include front desk duties, phone support, insurance checks, and coordinating referrals, with attention to accuracy, courtesy, and professional etiquette in a busy healthcare environment.

Qualifications

• Experience greeting patients in person or by phone.
• Ability to verify insurance information accurately.
• Scheduling appointments and coordinating referrals.
• Collecting co-pays and handling forms for completion.
• Maintaining patient information with confidentiality per HIPAA.

Responsibilities

• Greet patients in person and over the phone and provide information.
• Verify insurance and collect co-pays; obtain signatures as needed.
• Schedule appointments and arrange referrals and outside testing.
• Maintain patient records and confidentiality per HIPAA.
• Answer phones, screen calls, and escalate urgent situations per protocol.
• Maintain waiting area and support office staff with scanning and typing.

Skills

Greeting patients

Phone etiquette

Customer service

Attention to detail

Data entry

Job description

Hartford HealthCare is seeking a Patient Service Coordinator to support clerical and administrative tasks in a medical office setting. This role involves greeting patients, verifying insurance, scheduling appointments, and handling patient information with strict confidentiality.

Responsibilities include front desk duties, phone support, insurance checks, and coordinating referrals, with attention to accuracy, courtesy, and professional etiquette in a busy healthcare environment.