Patient Experience & Scheduling Coordinator

Hartford HealthCare; Waterford (CT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Tuition Reimbursement

Medical/Dental/Vision coverage

Generous PTO

Employee assistance program

Wellness programs

Discounts on services and more

Job summary

Hartford HealthCare Medical Group is seeking a Patient Service Coordinator to greet patients, register them, and maintain records while ensuring a positive patient experience and efficient office operations. The role emphasizes scheduling, communication between patients and healthcare providers, and privacy compliance.

The ideal candidate will have fast-paced medical office experience, strong insurance knowledge, and Epic software familiarity, along with teamwork and excellent communication

Qualifications

• Relevant experience in a fast-paced medical office.
• Strong working knowledge of insurance requirements.
• Epic experience preferred.
• Positive, customer-focused approach, with commitment to providing excellent patient care.
• Ability to adapt quickly in a fast-paced environment juggling multiple tasks.
• Proven ability to work effectively in a team with excellent verbal communication; multilingual skills desirable.
• Strong computer skills with Microsoft Office proficiency.
• Basic working knowledge of medical terminology.
• Ability to travel independently to satellite offices.

Responsibilities

• Greet patients, answer routine questions, register patients, and maintain records.
• Facilitate communication between patients and healthcare providers to ensure a positive experience.
• Schedule appointments to provide timely, accurate, and clinically appropriate access.
• Respond to patient and caregiver inquiries while upholding patient privacy and safety standards.
• Support efficient office operations and collaboration with clinicians and staff.

Skills

Fast-paced experience

Insurance knowledge

Epic experience

Customer-focused

Task prioritization

Teamwork & communication

Microsoft Office

Medical terminology

Travel readiness

Tools

Epic Software

Microsoft Office

Job description

Hartford HealthCare Medical Group is seeking a Patient Service Coordinator to greet patients, register them, and maintain records while ensuring a positive patient experience and efficient office operations. The role emphasizes scheduling, communication between patients and healthcare providers, and privacy compliance.

The ideal candidate will have fast-paced medical office experience, strong insurance knowledge, and Epic software familiarity, along with teamwork and excellent communication