Patient Service Coord / Family Health Center PC

Hartford HealthCare; Manchester (CT); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Competitive benefits

Career development opportunities

Job summary

Hartford HealthCare is seeking a Patient Service Coordinator in the Greater Manchester area. The role supports clerical and administrative duties in a medical office, focusing on front desk tasks, patient intake, scheduling, and insurance verification.

Excellent customer service and accuracy are essential to ensure smooth office operations. The position emphasizes confidentiality, HIPAA compliance, and collaboration with care teams to coordinate referrals and testing.

Qualifications

• Able to greet patients and callers professionally and provide information as needed.
• Verify insurance details and determine patient eligibility.
• Schedule and coordinate appointments, referrals, and testing.
• Maintain patient records with accuracy and confidentiality per HIPAA.

Responsibilities

• Greeting patients in person and over the phone with a courteous, informative approach.
• Verify and update patient information; collect co-pays and process forms.
• Schedule appointments, referrals, and testing; obtain precertifications as needed.
• Maintain waiting area, assist with scanning, photocopying, and office tasks.

Skills

Customer service

Front desk operations

Scheduling

HIPAA compliance

Job description

Location Detail: 130 Hartford Road (10609)

Shift Detail: Mon-Fri

Work where every moment matters.

Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network as a Patient Service Coordinator.

The Greater Manchester Region has approximately 2,500 employees. It includes Manchester Memorial Hospital, a 249-bed community hospital, Rockville General, a campus of Manchester Memorial Hospital, a 102-bed facility, a large multispecialty provider group and visiting nurse services. The Greater Manchester Region serves a region of 300,000 people in 19 towns.

Position Summary

Patient Service Coordinators provide clerical and administrative support in medical office settings. They are responsible for greeting patients in person and over the phone, providing information, verifying insurance, scheduling appointments, verifying and updating patient information, collecting co-pays, providing forms for completion, obtaining pre-authorizations, arranging for referrals and testing, obtaining signatures, following established escalation procedures and communicating with office staff and providers. Patient Service Coordinators must demonstrate attention to detail, accuracy, professional etiquette and superior customer service skills at all times.

Qualifications

ESSENTIAL DUTIES and RESPONSIBILITIES:

Disclaimer: Job descriptions are not intended, nor should they be construed to be, exhaustive lists of all responsibilities, skills, efforts or working conditions associated with the job. They are intended to be accurate reflections of the principal duties and responsibilities of this position. These responsibilities and competencies listed below may change from time to time.

• Performs front office desk duties to include verify and updates patient information in the computer, collects co pays, provides any necessary forms needing completion, obtains signatures as necessary.
• Maintain and updates current information on physicians schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Oversees and maintains clean, orderly waiting area.
• Answers phone in a pleasant manner, screens calls and takes messages, provides information and handles patients’ needs expeditiously, escalates potentially urgent patient situations per office protocol.
• Maintain tracking logs as requested by management.
• Supplements office staff by assisting with scanning, photocopying, faxing, and computer input/typing.
• Check patient insurance eligibility.
• Attend meetings as required.
• Primary Care staff participates in Patient Centered Medical Home Care Team collaborations.
• Obtain precertifications for tests, procedures, treatments, medications and hospitalizations as needed.
• Schedule and arrange referrals and outside testing for patients as directed by physician
• Responds to requests including from physician offices and patients to have medical records sent to other facilities.
• Maintain confidentiality and adheres to HIPPA requirements.
• May be required to perform other duties as requested by Management.

We take great care of careers

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving colleagues-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.