Patient Services Administrative Associate

University of Maryland Medical System; Baltimore (MD); On-site; USD 35,000 - 48,000; Full time

Job summary

University of Maryland Medical System is seeking a clerical/administrative professional to support department operations and patient-facing activities. The role emphasizes confidentiality, accurate documentation, and coordinating meetings and communications.

The position requires a high school diploma or GED and at least three years of clerical or customer service experience, with healthcare exposure preferred. Proficiency in MS Office and strong organizational skills are essential.

Qualifications

• High School Diploma or GED required.
• Three years of general clerical, administrative and/or customer service experience required.
• Healthcare experience preferred.

Responsibilities

• Responds to internal and external telephone calls, inquiries and visitors following established departmental procedures.
• Maintains confidentiality of patient information (HIPAA).
• Prepares and ensures accuracy of confidential documents, in accordance with department procedures. Prepares presentation material as required.
• Schedules and coordinates meetings, appointments, travel arrangements and conferences. Prepares agendas, assembles background materials.
• Attends meetings, prepares notes and performs required administrative follow-up.
• Provides support for special projects and assignments: researches, analyzes, and summarizes information and source materials for reports.
• Maintains various paper and electronic filing systems in accordance with department procedures or The Joint Commission record keeping requirements.
• Orders and maintains office/clinical supplies and equipment and maintains related expense records.
• Maintains established hospital/unit policies, procedures, objectives, quality assurance, safety, environmental and infection control standards.
• Perform all other duties as assigned.

Skills

MS Office Suite

Typing & data entry

Verbal & written communication

Interpersonal skills

Medical terminology familiarity

Filing & organization

Confidentiality (HIPAA)

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

University of Maryland Medical System is seeking a clerical/administrative professional to support department operations and patient-facing activities. The role emphasizes confidentiality, accurate documentation, and coordinating meetings and communications.

The position requires a high school diploma or GED and at least three years of clerical or customer service experience, with healthcare exposure preferred. Proficiency in MS Office and strong organizational skills are essential.