Patient Access & Scheduling Coordinator

University of Maryland Medical System Corporation; Maryland; On-site; USD 24,000 - 34,000; Full time

Job summary

University of Maryland Medical System Corporation is seeking a patient-facing clerical professional to support clinical operations. You will handle customer service, telephone management, scheduling, and registration while ensuring accurate patient data and insurance information is captured at visits.

The role involves managing appointment calendars, verifying demographics, and processing copays within a busy healthcare environment.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience required; 1 year of front-desk experience preferred.
• Certification in scheduling and registration preferred.

Responsibilities

• Receives and screens visitors and telephone calls.
• Verifies patient demographic information including insurance verification prior to the patient visit.
• Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information.
• Maintains appointment calendars and schedules patients for physician visits.
• Processes referral requests by physicians and patients in a timely manner per clinic procedures.
• Prepares examination rooms and assists with patient flow and room turnover.

Skills

Customer service

Front desk

Phone handling

Education

High School Diploma or GED

Tools

Scheduling software

Job description

University of Maryland Medical System Corporation is seeking a patient-facing clerical professional to support clinical operations. You will handle customer service, telephone management, scheduling, and registration while ensuring accurate patient data and insurance information is captured at visits.

The role involves managing appointment calendars, verifying demographics, and processing copays within a busy healthcare environment.