Front Office Coordinator

University of Maryland Medical System Corporation; Hyattsville (MD); On-site; USD 27,000 - 43,000; Full time

Job summary

The University of Maryland Capital Region Health Medical Group is seeking a clerical associate to support clinical operations in Hyattsville, MD. You will handle customer service, scheduling, registration, insurance verification, copay collections and data entry.

Under supervision, you will greet patients, verify demographics, manage appointment calendars, enter data, process referrals, and assist with mail and records while maintaining confidentiality and accuracy.

Qualifications

• High School Diploma or GED.
• 1 year customer service experience required.
• Healthcare front-desk experience preferred.
• Certification in scheduling/registration preferred.

Responsibilities

• Greet and assist visitors and callers in a courteous, professional manner.
• Register patients and verify demographic/insurance information prior to visits.
• Schedule appointments and manage patient calendars for providers.
• Process referrals, handle copay collections, and maintain filing/records.

Skills

Customer service

Telephone management

Appointment scheduling

Registration

Insurance eligibility

Copay collections

Data entry

Medical records

Education

High School Diploma

Tools

Patient information systems

Job description

Job Requirements

Under regular supervision, performs a variety of clerical activities to support clinical operations for the University Maryland Capital Region Health Medical Group including customer service, telephone management, scheduling, registration, insurance eligibility and copay collections. Populates provider schedules, manages telephones, and completes registration information captured prior to or during each patient visit.Receives and screens visitors and telephone calls. Provides general information in person and on the telephone.Calls patients to verify appointments.Verifies patient demographic information including insurance verification prior to the patient visit for all pre-scheduled patients. Performs data entry of patient demographic information. Types letters and faxes information as needed.Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information receives and documents patient responsible payments including co-payments, past balance payments, and other patient-responsible charges.Schedules patients for provider visit. Maintains and updates appointment calendars for the University of Maryland Capital Region Health Medical Group.Processes all referral requests by providers and patients within a timely manner and according to clinic procedure.Maintains entry log of incoming visitors Processes and delivers departmental mail and packages.Maintains medical records in accordance with records protocols.Discharges each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides for the patient a receipt for services rendered.Performs other duties as assigned.

Work Experience Education and Experience

High School Diploma or equivalent (GED) is required. One (1) year of customer service experience required. One (1) year relevant front-desk experience preferred. Experience within a healthcare environment preferred. Certification in scheduling and registration preferred.Knowledge, Skills and AbilitiesAbility to interact with personnel of all levels within the organization and work within a multi-disciplinary team environment.Interpersonal skills, customer orientation and an outgoing and pleasant demeanor.Prior experience and demonstrated competence with patient or customer information systems.Highly effective verbal, written and interpersonal communication skills to communicate effectively with all levels hospital staff, patients, visitors, and levels of staff.

Benefits Compensation: Pay Range: $19.29 - $31.40