Healthcare Front Desk Coordinator - Scheduling/Registration

University of Maryland Medical System Corporation; Laurel (MD); On-site; USD 27,000 - 43,000; Full time

Job summary

University of Maryland Medical System Corporation is seeking a front desk/clerical specialist in Laurel, MD. Work hours are 7:45am-4:15pm, Monday to Friday, supporting clinical operations with patient registration, scheduling, and insurance verification.

The role involves handling calls, greeting visitors, validating demographics, collecting copays, and maintaining accurate appointment calendars within the University Maryland Capital Region Health Medical Group.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience required; healthcare experience preferred.
• Scheduling and registration certification preferred.

Responsibilities

• Support clinical operations with customer service, telephone management, scheduling, and registration.
• Verify patient demographics and insurance eligibility prior to visits.
• Collect copays and process patient payments; maintain provider schedules.
• Screen visitors, answer inquiries, and route calls to appropriate staff.
• Register patients at visits and update appointment calendars.
• Process referrals and maintain medical records per clinic procedures.
• Discharge patients and provide receipts for services rendered.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Education

High School Diploma or GED

Job description

University of Maryland Medical System Corporation is seeking a front desk/clerical specialist in Laurel, MD. Work hours are 7:45am-4:15pm, Monday to Friday, supporting clinical operations with patient registration, scheduling, and insurance verification.

The role involves handling calls, greeting visitors, validating demographics, collecting copays, and maintaining accurate appointment calendars within the University Maryland Capital Region Health Medical Group.