Ambulatory Care Scheduler & Patient Access

CHRISTUS Children's; San Antonio (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

CHRISTUS Children's in San Antonio, TX seeks an experienced administrative assistant to support ambulatory care operations. You will handle phone calls, schedule appointments across multiple providers, verify demographics and insurance, and assist with billing and pre-authorizations to ensure smooth patient flow.

The role requires strong communication skills, proficiency with software, and the ability to multitask under pressure in a fast-paced healthcare setting.

Qualifications

• High School Diploma or GED required.
• Proficient in software and computer systems.
• Knowledgeable of business office terminology and procedures.
• Ability to multitask and work under stress.
• Effective written and verbal communication skills.
• 1+ year of customer service experience required.
• Experience with medical office terminology preferred.

Responsibilities

• Receives and directs phone calls from patients and physician offices.
• Schedules patients for treatment by multiple providers and areas.
• Prioritizes appointments for optimal patient care and efficient use of staff and facilities.
• Handles urgent patient care calls and alerts providers as needed.
• Greets patients for scheduled or urgent visits and procedures.
• Confirms and verifies patient demographic and insurance information.
• Collects co-payments from patients when applicable.
• Obtains signatures for treatment authorization and billing information.
• Collaborates with insurers for prior-authorizations.
• Verifies eligibility for procedures or tests.
• Reviews billing discrepancy reports and researches errors for resolution.

Skills

Customer service

Verbal communication

Written communication

Education

High School Diploma or GED

Tools

EMR systems

Medical office software

Job description

CHRISTUS Children's in San Antonio, TX seeks an experienced administrative assistant to support ambulatory care operations. You will handle phone calls, schedule appointments across multiple providers, verify demographics and insurance, and assist with billing and pre-authorizations to ensure smooth patient flow.

The role requires strong communication skills, proficiency with software, and the ability to multitask under pressure in a fast-paced healthcare setting.