Ambulatory Care Scheduler & Patient Services Lead

CHRISTUS Health System; San Antonio (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

CHRISTUS Health in San Antonio, TX seeks an Administrative Assistant to support ambulatory care operations. You will manage calls, schedule tests and procedures, collect co-pays, verify demographics and insurance, and coordinate with insurers for approvals.

Candidates should have strong multitasking, communication, and computer skills, with 1+ year of customer service experience. This full-time role works 8AM–5PM, Monday–Friday in a fast-paced clinical setting.

Qualifications

• High School Diploma or GED required or equivalent.
• Proficient with medical office software and computer systems.
• Knowledge of business office terminology and procedures.
• Ability to multi-task and work under stressful situations.
• Strong written and verbal communication skills.
• 1+ year of customer service experience required.
• Experience with medical office terminology preferred.

Responsibilities

• Receives and directs calls from patients and physician offices.
• Schedules patients for treatment across providers and tests.
• Prioritizes appointments to optimize care and resource use.
• Handles urgent patient care calls and alerts providers as needed.
• Schedules urgent care appointments as directed by physicians.
• Greets patients for scheduled and urgent appointments.
• Verifies patient demographics and insurance information.
• Collects co-payments when applicable.
• Obtains signatures for consent and billing information.
• Collaborates with insurers for prior-authorizations as needed.
• Ensures pre-authorization and referrals follow insurer guidelines.
• Verifies eligibility for procedures or tests across institutions.
• Reviews billing discrepancy reports and researches errors.
• Maintains accurate records and related information.
• Performs other related clerical duties as required.
• Prepares reports or spreadsheets for physicians as needed.

Skills

Phone etiquette

Appointment scheduling

Customer service

Multitasking

Effective communication

Education

High School Diploma or GED

Tools

Medical office software

Job description

CHRISTUS Health in San Antonio, TX seeks an Administrative Assistant to support ambulatory care operations. You will manage calls, schedule tests and procedures, collect co-pays, verify demographics and insurance, and coordinate with insurers for approvals.

Candidates should have strong multitasking, communication, and computer skills, with 1+ year of customer service experience. This full-time role works 8AM–5PM, Monday–Friday in a fast-paced clinical setting.