Patient Services & Scheduling Coordinator

Duke Clinical Research Institute; Durham (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Commitment Bonus

Job summary

Duke Health is seeking a Patient Service Associate to coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling.

Position also involves customer service, message distribution, ancillary scheduling and referrals management. Schedule is day shifts, Monday–Friday, with no weekends or holidays.

Qualifications

• Must have high school education or equivalent.
• Strong verbal and written communication skills.
• Basic PC and data entry abilities.
• Knowledge of medical terminology and telephone etiquette.

Responsibilities

• Coordinate and participate in daily clinic preparation activities.
• Check-in/out patients, verify demographics, and post charges and payments.
• Schedule appointments, tests, and referrals; manage patient flow and messaging.

Job description

Duke Health is seeking a Patient Service Associate to coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling.

Position also involves customer service, message distribution, ancillary scheduling and referrals management. Schedule is day shifts, Monday–Friday, with no weekends or holidays.