Clinic Patient Services Specialist

Duke Careers; Durham (NC); On-site; USD 22,000 - 30,000; Part time

Job summary

Duke Health's Duke Primary CareLeesville location seeks a Patient Service Associate to support daily clinic operations in Durham, NC. The role focuses on patient check‑in/out, scheduling, and charge posting with emphasis on accuracy and customer service.

Responsibilities include coordinating labs, collecting payments, and maintaining chart documentation while delivering friendly, professional patient interactions in a busy primary care setting.

Qualifications

• Strong verbal and written communication abilities.
• Basic PC and data entry skills.
• Knowledge of medical terminology and telephone etiquette.
• Ability to organize and prioritize work and provide clear instructions.

Responsibilities

• Coordinate clinic preparation and patient check‑in/out processes.
• Post charges, manage cash and patient scheduling.
• Explain billing policies and collect co‑payments.
• Coordinate labs/procedures and file patient records.
• Assist in maintaining patient charts and documentation.

Skills

Verbal communication

Written communication

Data entry

Medical terminology

Telephone etiquette

Organizational skills

Education

High school diploma

Tools

Maestro Care

Job description

Duke Health's Duke Primary CareLeesville location seeks a Patient Service Associate to support daily clinic operations in Durham, NC. The role focuses on patient check‑in/out, scheduling, and charge posting with emphasis on accuracy and customer service.

Responsibilities include coordinating labs, collecting payments, and maintaining chart documentation while delivering friendly, professional patient interactions in a busy primary care setting.