Patient Services Coordinator - Clinic Operations

Duke Clinical Research Institute; Morrisville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Duke Health is seeking a Patient Service Associate to coordinate a variety of daily clinic tasks, including patient check-in/out, scheduling, charge posting, and patient communications.

You will work in Duke Neurosurgery of Morrisville, supporting front-desk workflows, managing patient records, and ensuring accurate contact and insurance information while upholding privacy and service standards. The role emphasizes teamwork and compassionate care within a busy outpatient setting.

Qualifications

• Knowledge of basic grammar and mathematical principles typical of high school education.
• Experience in directly communicating with and providing service to patients or the public; healthcare preferred.
• Ability to coordinate multiple tasks or activities efficiently.

Responsibilities

• Coordinate clinic preparation and check-in/out processes.
• Verify patient information and manage charts and records.
• Post charges and manage payments as applicable.
• Schedule tests, procedures, and referrals; communicate clearly with patients and staff.
• Assist with patient communication and message distribution.

Skills

Patient service

Communication

multitasking

Education

High School Diploma or equivalent

Job description

Duke Health is seeking a Patient Service Associate to coordinate a variety of daily clinic tasks, including patient check-in/out, scheduling, charge posting, and patient communications.

You will work in Duke Neurosurgery of Morrisville, supporting front-desk workflows, managing patient records, and ensuring accurate contact and insurance information while upholding privacy and service standards. The role emphasizes teamwork and compassionate care within a busy outpatient setting.