Patient Access & Scheduling Pro

Duke Clinical Research Institute; Durham (NC); On-site; USD 36,000 - 52,000; Full time

Job summary

Duke Health Access Services is seeking a dedicated Scheduling Specialist to manage appointment activities and access-related duties across multiple Duke Health locations. You will communicate effectively with patients, providers, and staff, ensuring accurate scheduling and clear directions for visits.

Responsibilities include collecting insurance details, performing eligibility checks, and resolving scheduling issues with a focus on patient service quality and compliance.

Qualifications

• Minimum of 2 years in customer service or 1 year in healthcare/call center.
• Proficient in verbal and written communication with patients and providers.
• Ability to explain complex scheduling information clearly.

Responsibilities

• Schedule, cancel, and reschedule appointments across multiple locations.
• Coordinate services with clinics, departments, and providers.
• Explain scheduling details and next steps to patients and callers.
• Handle insurance information and eligibility checks.
• Resolve scheduling conflicts and ensure accuracy of templates and directions.

Skills

Customer service

Healthcare experience

Communication skills

Conflict resolution

Education

High school diploma or equivalent

Tools

EPIC

Cadence

On Base

Finesse

Job description

Duke Health Access Services is seeking a dedicated Scheduling Specialist to manage appointment activities and access-related duties across multiple Duke Health locations. You will communicate effectively with patients, providers, and staff, ensuring accurate scheduling and clear directions for visits.

Responsibilities include collecting insurance details, performing eligibility checks, and resolving scheduling issues with a focus on patient service quality and compliance.