Patient Services & Scheduling Coordinator

Yale NewHaven Health; Branford (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Yale NewHaven Health is seeking an Administrative Associate to coordinate patient care and physician activity, greeting patients and visitors, answering calls, scheduling appointments, and maintaining medical records.

You will support the front desk, manage check-in, and assist with pre-authorizations, referrals, and communications with the healthcare team. Strong organization and customer-service skills are essential for success.

Qualifications

• High School degree or equivalent required.
• 1 year of administrative or customer service experience is required.
• Experience in physician offices or hospitals preferred.

Responsibilities

• Maintain appointment schedule and notify staff of changes.
• Greet patients and coordinate check-in and front desk operations.
• Answer calls and route messages to appropriate staff.
• Handle pre-authorizations for insurance for upcoming tests.
• Maintain electronic medical records per policies.
• Manage co-pay collections and cash drawer reconciliations.
• Participate in team quality improvement activities.
• Engage with patients from diverse backgrounds with professional communication.
• Attend staff meetings and provide cross-coverage as needed.
• Assist with chaperone duties as needed.

Skills

Administrative support

Customer service

Epic EMR

Multitasking

Microsoft Office

Education

High School diploma or equivalent

Tools

Epic EMR

Job description

Yale NewHaven Health is seeking an Administrative Associate to coordinate patient care and physician activity, greeting patients and visitors, answering calls, scheduling appointments, and maintaining medical records.

You will support the front desk, manage check-in, and assist with pre-authorizations, referrals, and communications with the healthcare team. Strong organization and customer-service skills are essential for success.