Patient-Centric Front Desk Coordinator

Yale NewHaven Health; Trumbull (CT); On-site; USD 40,000 - 52,000; Full time

Job summary

Yale NewHaven Health seeks a Practice Administrative Associate to greet patients, manage front desk operations, and coordinate physician activity. You will schedule appointments, maintain medical records, and ensure accurate check-in processes in a patient-centered environment.

The role requires at least 1 year of administrative or customer service experience, strong organizational and communication skills, and proficiency with EMR systems and Microsoft Office.

Qualifications

• Excellent organizational, communication, customer service, and teamwork skills required.
• Ability to multi-task is essential.
• EMR experience preferred.
• Working knowledge of Microsoft Office applications preferred.

Responsibilities

• Maintain appointment schedule template and communicate changes to staff.
• Coordinate front desk operations and check-in processes for quality service.
• Answer and direct telephone calls; provide accurate messages.
• Execute pre-authorizations for upcoming diagnostic tests as required by insurers.
• Track referrals and maintain electronic medical records per policy.
• Handle daily office tasks including messages, mail, faxes, and reports.
• Collect and reconcile co-payments and cash drawer movements in Epic.
• Participate in quality improvement activities and staff meetings.
• Interact professionally with patients and diverse backgrounds.
• Provide cross-coverage and assist with chaperone duties as needed.

Skills

Organizational skills

Communication skills

Customer service

Teamwork

Multi-tasking

EMR experience

Microsoft Office

Education

High School degree

Tools

Microsoft Office

Job description

Yale NewHaven Health seeks a Practice Administrative Associate to greet patients, manage front desk operations, and coordinate physician activity. You will schedule appointments, maintain medical records, and ensure accurate check-in processes in a patient-centered environment.

The role requires at least 1 year of administrative or customer service experience, strong organizational and communication skills, and proficiency with EMR systems and Microsoft Office.