Patient Access & Scheduling Specialist

Yale NewHaven Health; Westerly (RI); On-site; USD 38,000 - 47,000; Full time

Job summary

Yale NewHaven Health is seeking a secretary/clerical assistant for rehabilitation services. The role involves greeting patients, scheduling, registering patients in the system, and handling billing tasks with accuracy.

The position requires strong communication, basic insurance knowledge, and proficiency with Word/Excel. Prior healthcare clerical experience is preferred, with a focus on patient-centered service.

Qualifications

• High school diploma or equivalent required; secretarial training preferred.
• Clerical experience with data collection and money handling preferred.
• Experience in medical office/health care setting preferred.

Responsibilities

• Answers phone promptly and courteously.
• Schedules patient appointments via phone or in person.
• Registers patients into computer system with accuracy.
• Enters charges and reconciles daily reports.
• Receives co-pay/co-insurance payments and explains basics to patients.
• Completes medical record correspondence and liaises with Clinical Information.
• Obtains insurance authorization when needed for treatment.
• Works as a team member and assists others as requested.

Skills

Interpersonal communication

Phone etiquette

Scheduling appointments

Billing data entry

Education

High school diploma

Secretarial training

Tools

Microsoft Word

Microsoft Excel

Job description

Yale NewHaven Health is seeking a secretary/clerical assistant for rehabilitation services. The role involves greeting patients, scheduling, registering patients in the system, and handling billing tasks with accuracy.

The position requires strong communication, basic insurance knowledge, and proficiency with Word/Excel. Prior healthcare clerical experience is preferred, with a focus on patient-centered service.