Patient-Focused Practice Admin Associate

Yale New Haven Health; Stratford (CT); On-site; USD 40,000 - 55,000; Full time

Job summary

Yale New Haven Health is seeking a Practice Administrative Associate to coordinate patient care and physician activity by greeting patients, answering calls, scheduling appointments, and maintaining medical records.

This role requires strong organizational and communication skills; experience with EMR and Microsoft Office is preferred. 1 year of admin or customer service experience and a high school diploma are required.

Qualifications

• High school diploma or equivalent is required.
• 1 year of administrative or customer service experience is required; healthcare/clinic experience preferred.
• Experience with electronic medical records (EMR) and Microsoft Office is preferred.

Responsibilities

• Maintain appointment schedule template (alterations, deletions, additions).
• Communicate schedule changes to staff and physicians/providers.
• Coordinate front desk operations to ensure quality, cost-effective service.
• Receive patients at arrival; verify information and obtain signatures per policies.
• Answer office telephone calls; take messages and refer callers appropriately.
• Execute pre-authorizations for insurance for upcoming tests/procedures; track referrals.
• Maintain electronic medical records and/or paper medical charts per policies.
• Manage daily tasks: messages, voicemails, faxes, filing, mail; forward phones to answering service.
• Collect and reconcile co-pays; use Epic per policy.
• Participate in quality improvement, attend staff meetings.
• Interact professionally with patients from diverse backgrounds and gather feedback.
• Perform other tasks as requested by physicians/management; provide cross-coverage.
• May assist with chaperone duties for procedures as needed.

Skills

Organizational skills

Communication skills

Customer service

Multitasking

MS Office

EMR experience

Education

High School diploma or equivalent

Tools

EMR (Epic) experience

Microsoft Office

Job description

Yale New Haven Health is seeking a Practice Administrative Associate to coordinate patient care and physician activity by greeting patients, answering calls, scheduling appointments, and maintaining medical records.

This role requires strong organizational and communication skills; experience with EMR and Microsoft Office is preferred. 1 year of admin or customer service experience and a high school diploma are required.