Patient-Centered Front Desk & Administrative Coordinator

Yale New Haven Health; Branford (CT); On-site; USD 40,000 - 55,000; Full time

Job summary

Yale New Haven Health is seeking a Practice Administrative Associate to coordinate patient care and physician activity, greet patients, answer calls, schedule appointments and maintain medical records.

Responsibilities include front desk operations, pre-authorizations, copay collection, and supporting quality improvement while delivering patient-centered care in a busy healthcare environment.

Qualifications

• High School degree or equivalent required.
• 1 year admin or customer service experience required; healthcare setting preferred.
• Strong organizational, communication, customer service and teamwork skills; ability to multi-task.

Responsibilities

• Maintain appointment schedule and communicate changes.
• Coordinate front desk check-in to ensure efficient services.
• Answer calls, take messages, and direct to appropriate staff.
• Prepare pre-authorizations for insurance for diagnostics.
• Maintain electronic medical records and/or paper charts.
• Handle daily mail, faxes, messages, and phone coverage.
• Collect and reconcile co-pays and payments in Epic.
• Participate in quality improvement activities.
• Interact professionally with diverse patients and staff.
• Provide cross-coverage as needed.
• May assist chaperone duties for procedures.

Skills

Organizational skills

Communication

Customer service

Teamwork

Education

High School degree or equivalent

Tools

EMR experience

Microsoft Office

Job description

Yale New Haven Health is seeking a Practice Administrative Associate to coordinate patient care and physician activity, greet patients, answer calls, schedule appointments and maintain medical records.

Responsibilities include front desk operations, pre-authorizations, copay collection, and supporting quality improvement while delivering patient-centered care in a busy healthcare environment.