Patient Care Admin Coordinator

Yale NewHaven Health; Trumbull, Northern (CT, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Yale NewHaven Health is seeking an Administrative Associate to join our patient-facing team. The role coordinates patient care and physician activity by greeting patients, answering calls, scheduling appointments, and maintaining medical records.

Responsibilities include managing the check-in process, processing referrals, handling pre-authorizations, and ensuring efficient front desk operations in a fast-paced healthcare setting.

Qualifications

• High School degree or equivalent required.
• 1 year of administrative or customer service experience is required.
• Prior experience working within a physician's office/medical practice, hospital, or health system preferred.
• EMR experience preferred; Working knowledge of Microsoft Office applications preferred.

Responsibilities

• Maintain appointment schedule and communicate changes to staff and physicians/providers.
• Coordinate front desk/check-in to ensure cost-effective, efficient services.
• Answer phones, take messages, and route to appropriate personnel; maintain telephone etiquette.
• Execute pre-authorizations for insurance for upcoming tests and procedures; track referrals.
• Maintain electronic medical records or paper charts per policy and procedures.
• Handle daily tasks: messages, voicemail, faxes, filing, mail; forward phones to answering service.
• Collect and reconcile co-pays within Epic per policy and procedures.
• Participate in quality improvement activities; attend staff meetings.
• Interact professionally with patients and diverse backgrounds; gather feedback on experiences.
• Perform other tasks as requested; provide cross-coverage as needed; assist with chaperone duties if required.

Skills

Organizational skills

Communication skills

Customer service

Teamwork

Multitasking

EMR experience

Microsoft Office

Patient-centered care

Education

High School degree or equivalent

Tools

Epic

Job description

Yale NewHaven Health is seeking an Administrative Associate to join our patient-facing team. The role coordinates patient care and physician activity by greeting patients, answering calls, scheduling appointments, and maintaining medical records.

Responsibilities include managing the check-in process, processing referrals, handling pre-authorizations, and ensuring efficient front desk operations in a fast-paced healthcare setting.