Patient Care Office Coordinator

Yale New Haven Health; Trumbull (CT); On-site; USD 42,000 - 64,000; Full time

Job summary

Yale New Haven Health is seeking a Practice Administrative Associate to coordinate patient care and physician activity, greet patients, answer calls, schedule appointments, and maintain medical records in Epic.

The role requires strong organizational, communication, and teamwork skills, with preferred experience in a medical office and proficiency in Microsoft Office. Commitment to patient-centered care is essential.

Qualifications

• High school degree or equivalent required.
• Minimum 1 year of administrative or customer service experience.
• Experience in a physician's office/medical practice, hospital, or health system preferred.

Responsibilities

• Coordinate patient check-in and front desk operations for quality, cost-effective services.
• Maintain appointment schedules and communicate changes to staff.
• Answer phone lines professionally and route messages.
• Process pre-authorizations for tests and procedures.
• Maintain electronic medical records and paper charts.
• Handle daily office duties: messages, mail, faxes, and filing.
• Collect co-pays and reconcile cash and card transactions in Epic.
• Support quality improvement activities and staff meetings.
• Interact professionally with diverse patients and staff.
• Provide cross-coverage as needed.

Skills

Organizational skills

Communication

Customer service

Teamwork

Multi-tasking

EMR experience

Microsoft Office

Patient-centered care values

Education

High School diploma or equivalent

Tools

Epic EMR

Microsoft Office

Job description

Yale New Haven Health is seeking a Practice Administrative Associate to coordinate patient care and physician activity, greet patients, answer calls, schedule appointments, and maintain medical records in Epic.

The role requires strong organizational, communication, and teamwork skills, with preferred experience in a medical office and proficiency in Microsoft Office. Commitment to patient-centered care is essential.