Patient-Centric Medical Office Administrator

Yale NewHaven Health; Stratford (CT); On-site; USD 38,000 - 48,000; Full time

Job summary

Yale NewHaven Health seeks an Administrative Associate to coordinate patient care and physician activity by greeting patients and visitors, managing the check-in process, and supporting front desk operations. You will schedule appointments, maintain patient records, and assist with pre-authorizations as required by insurance companies.

Ideal candidates have 1 year of administrative or customer service experience, strong organization and communication skills, and familiarity with EMR systems and

Qualifications

• High school diploma or equivalent is required.
• 1 year of administrative or customer service experience is required; healthcare setting preferred.
• Strong organizational, communication, and teamwork skills are essential.

Responsibilities

• Coordinate patient check-in and front desk activities.
• Answer and screen telephone calls; take messages and direct to appropriate staff.
• Schedule and modify patient appointments; maintain appointment templates.
• Process pre-authorizations for upcoming tests and procedures with insurance carriers.
• Maintain electronic medical records or paper charts per policy.
• Handle daily office tasks: messages, faxes, mail, and document distribution.
• Collect and reconcile co-pays and payments in the Epic system.
• Participate in quality improvement activities and team meetings.
• Communicate professionally with patients and staff from diverse backgrounds.

Skills

Administrative support

Customer service

Teamwork

Multitasking

Communication

Education

High School diploma or equivalent

Tools

EMR systems

Microsoft Office

Job description

Yale NewHaven Health seeks an Administrative Associate to coordinate patient care and physician activity by greeting patients and visitors, managing the check-in process, and supporting front desk operations. You will schedule appointments, maintain patient records, and assist with pre-authorizations as required by insurance companies.

Ideal candidates have 1 year of administrative or customer service experience, strong organization and communication skills, and familiarity with EMR systems and