Patient Access & Front Desk Specialist

Yale New Haven Health; Stamford (CT); On-site; USD 42,000 - 56,000; Full time

Job summary

Yale New Haven Health seeks an Administrative Associate to coordinate patient care and physician activity. You will greet patients, manage appointments, and maintain medical records in a fast-paced clinical setting.

The role requires good organizational and communication skills, with at least 1 year in administration or customer service, preferably in a medical practice. Strong front-desk and team collaboration abilities are essential.

Qualifications

• High School degree or equivalent required.
• 1 year of administrative or customer service experience required.
• Experience in a physician office/medical practice preferred.

Responsibilities

• Maintain appointment schedule template; manage changes.
• Notify staff and physicians of schedule alterations.
• Coordinate front desk check-in for efficient service.
• Greet patients, verify information, obtain signatures per policies.
• Answer calls, take messages, direct to the right staff.
• Maintain courteous telephone etiquette with patients and teams.
• Process pre-authorizations for upcoming tests as needed.
• Track referrals into the practice.
• Maintain electronic medical records or paper charts.
• Handle daily tasks: messages, faxes, filing, mail.
• Provide cross-coverage and assist as needed.

Skills

Organizational skills

Communication skills

Customer service

Teamwork

Multi-tasking

EMR experience

MS Office

Education

High School diploma or equivalent

Tools

MS Office

EMR systems

Job description

Yale New Haven Health seeks an Administrative Associate to coordinate patient care and physician activity. You will greet patients, manage appointments, and maintain medical records in a fast-paced clinical setting.

The role requires good organizational and communication skills, with at least 1 year in administration or customer service, preferably in a medical practice. Strong front-desk and team collaboration abilities are essential.