Patient Care Office Coordinator

Yale New Haven Health; Connecticut; Hybrid; USD 42,000 - 56,000; Full time

Job summary

Yale NewHaven Health seeks a Practice Administrative Associate to support patient care and physician activity by greeting patients, answering calls, scheduling appointments, and maintaining patient records in a physician practice. The candidate should have a High School diploma and about 1 year of administrative or customer service experience, with strong organizational and communication skills.

EMR and MS Office proficiency is preferred to ensure accurate documentation and efficient office

Qualifications

• High School diploma or equivalent required.
• 1 year of administrative or customer service experience is required.
• Excellent organizational, communication, and teamwork skills; EMR and MS Office proficiency preferred.

Responsibilities

• Maintain appointment schedule and communicate changes to staff.
• Coordinate front desk operations and check-in processes to ensure efficient service.
• Answer phone lines, take messages, and direct callers appropriately.
• Process pre-authorizations as required by insurers.
• Maintain electronic medical records.
• Handle mail, faxes, and office communications.
• Collect and reconcile co-pays and cash drawers in Epic.
• Participate in quality improvement activities and staff meetings.
• Interact professionally with patients from diverse backgrounds.
• Provide cross-coverage and assist physicians as needed.
• Chaperone duties for procedures when required.

Skills

Administrative experience

Customer service

Communication

Multitasking

EMR experience

Education

High School diploma

Tools

Microsoft Office

Epic EMR

Job description

Yale NewHaven Health seeks a Practice Administrative Associate to support patient care and physician activity by greeting patients, answering calls, scheduling appointments, and maintaining patient records in a physician practice. The candidate should have a High School diploma and about 1 year of administrative or customer service experience, with strong organizational and communication skills.

EMR and MS Office proficiency is preferred to ensure accurate documentation and efficient office