Patient Services Front Desk Coordinator

Yale NewHaven Health; Westport (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Yale New Haven Health is seeking a Practice Administrative Associate to coordinate patient care, greet patients, and manage front desk duties. The role involves appointment scheduling, EMR maintenance, and ensuring efficient patient flow within the clinic.

Responsibilities include handling calls, authorizations, co-pays, and collaborating on quality improvement; prior medical office experience is preferred.

Qualifications

• High School degree or equivalent.
• 1 year of administrative or customer service experience required; healthcare setting preferred.
• Excellent organizational, communication and teamwork skills; professional, courteous interaction with diverse groups.
• EMR experience and Microsoft Office proficiency preferred.

Responsibilities

• Maintain appointment schedules and communicate changes to staff.
• Greet patients and visitors; check-in and collect necessary information and signatures.
• Answer calls, take messages, and route inquiries to appropriate personnel.
• Handle pre-authorizations for upcoming diagnostic tests as required.
• Maintain electronic medical records and/or paper charts per policy.
• Process co-pays and payments in Epic; balance cash drawers as needed.
• Collaborate in quality improvement activities and attend staff meetings.
• Coordinate patient feedback initiatives and participate in improvement efforts.

Skills

Organizational skills

Communication skills

Customer service

Teamwork

Education

High School degree

Tools

EMR (Epic)

Microsoft Office

Job description

Yale New Haven Health is seeking a Practice Administrative Associate to coordinate patient care, greet patients, and manage front desk duties. The role involves appointment scheduling, EMR maintenance, and ensuring efficient patient flow within the clinic.

Responsibilities include handling calls, authorizations, co-pays, and collaborating on quality improvement; prior medical office experience is preferred.