Patient Services & Scheduling Coordinator

TuftsMedicine; Boston (MA); Presencial; USD 26.000 - 32.000; Jornada completa

Descripción de la vacante

Tufts Medicine is seeking an administrative professional to provide essential support to clinic operations and clinicians. The role covers workflow management, patient scheduling, revenue-cycle activities, and documentation for visits within a hospital setting.

You'll collaborate with care teams to optimize patient flow, maintain records in the EMR, verify insurance, collect copays, and assist with billing processes while delivering strong customer service to patients and families.

Formación

• High school diploma or equivalent is required.
• Two years of experience supporting customers.
• Bilingual abilities preferred.

Responsabilidades

• Schedules patient appointments and follow-ups, including internal/external testing and labs.
• Answers phones, triages calls, and responds to patient requests.
• Verifies patient demographics and insurance information.
• Assists with revenue cycle tasks including registration, referrals, and insurance verification.
• Collects copayments and assists with billing entry and reconciliation.
• Prepares medical records and documents for visits, loading data into the EMR system.
• Gives timely updates on patient flow and communicates delays to patients and providers.
• Performs general clerical tasks and supports department physicians.

Conocimientos

Strong communication

Computer literacy

Interpersonal skills

Multi-tasking

Handling confidential information

Billing knowledge

Educación

High School diploma or equivalent

Herramientas

Microsoft Office

Descripción del empleo

Tufts Medicine is seeking an administrative professional to provide essential support to clinic operations and clinicians. The role covers workflow management, patient scheduling, revenue-cycle activities, and documentation for visits within a hospital setting.

You'll collaborate with care teams to optimize patient flow, maintain records in the EMR, verify insurance, collect copays, and assist with billing processes while delivering strong customer service to patients and families.