Hem/Onc Practice Coordinator - Patient Flow & Admin

Tufts Medicine; Boston (MA); Hybrid; USD 39,000 - 49,000; Full time

Job summary

Tufts Medicine in Boston, MA is seeking an administrative support specialist to help manage clinic operations and assist clinical providers. The role involves patient scheduling, demographic/insurance verification, billing support, and heavy data entry within the EMR system to maintain accurate records.

The ideal candidate offers strong communication skills, organization, and the ability to handle multiple tasks with reliability.

Qualifications

• High School diploma or equivalent.
• Two years of experience supporting customers.
• Bilingual.

Responsibilities

• Schedules patient appointments and coordinates testing and labs.
• Assists with scheduling template creation and changes.
• Answers phones, triages calls, responds to patient requests and takes messages.
• Greets and checks-in patients and verifies demographics/insurance.
• Assists with revenue cycle clearance including registration accuracy and insurance verification.
• Collects copayments.
• Prepares medical records and loads information into the EMR system.
• Monitors patient flow and communicates delays to patients and providers.
• Assists with billing charge entry and reconciliation.
• Performs general office tasks including faxing, filing, mailing, scheduling, and supplies.
• Provides clerical support to department physicians.
• Participates in performance improvement projects.

Skills

Communication

Interpersonal skills

Organizational skills

Multitasking

Flexibility

Billing knowledge

Confidentiality

Education

High School diploma or equivalent

Tools

Microsoft Office

EMR system

Scheduling applications

Job description

Tufts Medicine in Boston, MA is seeking an administrative support specialist to help manage clinic operations and assist clinical providers. The role involves patient scheduling, demographic/insurance verification, billing support, and heavy data entry within the EMR system to maintain accurate records.

The ideal candidate offers strong communication skills, organization, and the ability to handle multiple tasks with reliability.