Hem/Onc Practice Coordinator: Clinic Ops & Patient Flow

Tufts Medical Center; Boston (MA); On-site; USD 26,000 - 32,000; Full time

Job summary

Tufts Medical Center is seeking an Administrative Support Specialist to provide front-office and clinic operations support. The role emphasizes patient scheduling, registration accuracy, insurance verification, and efficient handling of daily administrative tasks to enhance patient experience.

Responsibilities include coordinating appointments, processing copays, maintaining records in the EMR, and supporting billing activities while delivering strong customer service in a busy hospital

Qualifications

• High School diploma or equivalent.
• Two years of experience supporting customers.
• Bilingual capabilities.

Responsibilities

• Schedules patient appointments, including follow-ups, testing, labs, and surgical bookings.
• Answers phones, triages calls, responds to patient requests, takes messages.
• Greets and checks-in patients; verifies demographic and insurance information.
• Assists with revenue cycle clearance, including registration, referrals, and insurance verification.
• Collects copayments and handles payments.
• Prepares medical records and loads information into the EMR system.
• Monitors patient flow and communicates delays to patients and providers.
• Assists with billing entry and reconciliation.
• Performs general office tasks: filing, faxing, mailing, supplies, calendar management.

Skills

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Flexibility

Billing knowledge

Confidential information handling

Bilingual

Education

High School diploma or equivalent

Tools

Microsoft Office

Email

Scheduling applications

Job description

Tufts Medical Center is seeking an Administrative Support Specialist to provide front-office and clinic operations support. The role emphasizes patient scheduling, registration accuracy, insurance verification, and efficient handling of daily administrative tasks to enhance patient experience.

Responsibilities include coordinating appointments, processing copays, maintaining records in the EMR, and supporting billing activities while delivering strong customer service in a busy hospital