Clinic Operations & Patient Services Coordinator

Tufts Medical Center, Inc.; Boston (MA); On-site; USD 26,000 - 32,000; Full time

Job summary

Tufts Medicine is seeking an entry-level Clinical Administration assistant to provide administrative and business support, maintain patient flow, and assist in revenue cycle activities. The role supports clinic or office operations, handles routine tasks, and maintains accurate records in the EMR system.

You will schedule appointments, greet patients, verify demographics, assist with billing entry, and coordinate with physicians.

Qualifications

• High School diploma or equivalent.
• Two (2) years of experience supporting customers.
• Bilingual.

Responsibilities

• Schedules patient appointments, including follow-up appointments, internal and external testing and labs, and surgical booking and coordination.
• Assists with scheduling template creation and changes.
• Answers phones, triages calls, responds to patient requests, takes messages in office or call center setting.
• Greets and checks-in patients; verifies patient demographic and insurance information.
• Assists with revenue cycle clearance, including registration accuracy, referral management and insurance verification.
• Collects copayments.
• Prepares medical records and documentation for patient visits, including loading of information into the EMR system.
• Takes an active role in monitoring patient flow and communicating delays to patients and providers.
• Assists with billing charge entry and reconciliation.
• Completes general office work, including faxing, filing, mailing, correspondence, copying, ordering supplies, calendar management and mail distribution.
• Provides general clerical support to department physicians.
• Participates in performance improvement projects.

Skills

Communication skills

Computer literacy

Interpersonal skills

Multitasking

Flexibility

Billing knowledge

Confidentiality

Education

High School diploma or equivalent

Tools

Microsoft Office

Scheduling software

Email

Job description

Tufts Medicine is seeking an entry-level Clinical Administration assistant to provide administrative and business support, maintain patient flow, and assist in revenue cycle activities. The role supports clinic or office operations, handles routine tasks, and maintains accurate records in the EMR system.

You will schedule appointments, greet patients, verify demographics, assist with billing entry, and coordinate with physicians.