Patient Services & Scheduling/Billing Specialist

Duke Clinical Research Institute; Durham (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

Duke Clinical Research Institute in Durham, NC seeks a front-line Patient Revenue Coordinator within the Patient Revenue Management Organization to support daily clinic preparation, patient check-in/out, charge posting, and cash handling.

The role emphasizes patient service, accurate data entry, and coordination of labs and referrals, with emphasis on HIPAA compliance and policy adherence in a fast-paced healthcare setting.

Qualifications

• Requires strong communication and data entry skills in a healthcare setting.
• Familiarity with medical terminology and HIPAA standards is preferred.
• Experience delivering patient-focused service and handling payments is a plus.

Responsibilities

• Coordinate daily clinic preparation and patient check-in/out processes.
• Enter pre-visit orders and verify patient demographic data in Maestro Care.
• Post copayments and balance payments; ensure accurate billing documentation.
• Prepare encounter forms and coordinate labs and procedures as requested.
• Explain billing to patients and assist with referrals and scheduling.
• Maintain patient records and support adherence to policy and procedure.

Skills

Communication

Data entry

Medical terminology

Customer service

Attention to detail

Education

High school diploma

Tools

Maestro Care

Job description

Duke Clinical Research Institute in Durham, NC seeks a front-line Patient Revenue Coordinator within the Patient Revenue Management Organization to support daily clinic preparation, patient check-in/out, charge posting, and cash handling.

The role emphasizes patient service, accurate data entry, and coordination of labs and referrals, with emphasis on HIPAA compliance and policy adherence in a fast-paced healthcare setting.