Patient Access & Revenue Specialist

Duke Health; Durham (NC); On-site; USD 25,000 - 30,000; Full time

Job summary

Duke Health in Durham, NC seeks an on-site Patient Revenue Clerk to support the Patient Revenue Management Organization. You will handle check-in/out, billing education, and payment processing while coordinating scheduling and referrals. This role requires strong communication and organizational skills, with daily interaction across care teams.

The position emphasizes accurate data entry, HIPAA adherence, and timely processing of encounter forms and payments as part of the revenue cycle workflow.

Qualifications

• Strong verbal and written communication skills.
• Proficiency with basic PC use and data entry.
• Knowledge of medical terminology and telephone etiquette.
• Ability to organize and prioritize multiple tasks.
• Experience verifying patient information and collecting payments.

Responsibilities

• Prepare for clinic visits by reviewing next day patients and completing preparation activities.
• Enter pre-visit orders and prepare new patient charts.
• Check-in patients and verify demographic data.
• Collect and post co-payments and balances.
• Explain billing to patients according to PRMO policies and determine cash to collect.
• Schedule tests and procedures and coordinate labs.
• Communicate with physicians and staff via phone and messages.
• Audit encounter forms and file paperwork.

Skills

Strong verbal and written comms

Basic PC and data entry

Medical terminology knowledge

Telephone etiquette

Organize and prioritize work

Policy compliance and accuracy

Education

High school diploma or equivalent

Tools

Maestro Care

Job description

Duke Health in Durham, NC seeks an on-site Patient Revenue Clerk to support the Patient Revenue Management Organization. You will handle check-in/out, billing education, and payment processing while coordinating scheduling and referrals. This role requires strong communication and organizational skills, with daily interaction across care teams.

The position emphasizes accurate data entry, HIPAA adherence, and timely processing of encounter forms and payments as part of the revenue cycle workflow.