Patient Services & Scheduling Specialist

Duke PA; Durham, Northern (NC, KY); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Duke Health's Patient Revenue Management Organization (PRMO) seeks an organized clinic coordination professional to support daily clinic prep, patient check-in/out, charge posting, and appointment scheduling.

Responsibilities include verifying patient information, posting payments, coordinating labs/procedures, and communicating with patients and staff in a fast-paced healthcare setting. This role emphasizes accuracy, empathy, and adherence to privacy policies.

Qualifications

• Strong verbal and written communication.
• Basic PC and data entry skills.
• Knowledge of medical terminology and telephone etiquette.

Responsibilities

• Prepare for clinic visits by reviewing next day patients and preparation activities.
• Check-in patients and verify demographic data; explain forms and collect information.
• Schedule tests and procedures; coordinate labs and referrals.
• Explain billing and collection policies; collect co-pays and balances.
• Maintain patient records and ensure accurate documentation.

Skills

Verbal communication

Written communication

Data entry

Medical terminology

Telephone etiquette

Organization

Education

High school diploma

Tools

Maestro Care

Job description

Duke Health's Patient Revenue Management Organization (PRMO) seeks an organized clinic coordination professional to support daily clinic prep, patient check-in/out, charge posting, and appointment scheduling.

Responsibilities include verifying patient information, posting payments, coordinating labs/procedures, and communicating with patients and staff in a fast-paced healthcare setting. This role emphasizes accuracy, empathy, and adherence to privacy policies.