Patient Services & Registration Specialist

Cleveland Clinic; Wadsworth (OH); On-site; USD 2,170,000 - 2,983,000; Full time

Job summary

The Cleveland Clinic is seeking a Patient Service Specialist to deliver an exceptional patient experience, assisting with registration, scheduling and MyChart enrollment from arrival to departure. You will create a welcoming environment and triage patient issues using the HEART model in a fast-paced setting.

Responsibilities include registration, visit prep, scheduling, insurance verification, co-pay collection, and coordinating interpreter services while maintaining confidential records.

Qualifications

• High School Diploma/GED and 2 years of experience in patient registration, appointment scheduling, insurance processing or customer service
• OR Associate’s Degree and 1 year of experience
• OR Bachelor’s Degree

Responsibilities

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using HEART model.
• Create a welcoming, professional environment and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient/record tracking, scheduling, arrival/departure desk activities and screening of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Skills

Patient registration

Appointment scheduling

Insurance processing

Customer service

MyChart enrollment

Education

High School Diploma/GED

Associate’s Degree

Bachelor’s Degree

Tools

PC Windows

Job description

The Cleveland Clinic is seeking a Patient Service Specialist to deliver an exceptional patient experience, assisting with registration, scheduling and MyChart enrollment from arrival to departure. You will create a welcoming environment and triage patient issues using the HEART model in a fast-paced setting.

Responsibilities include registration, visit prep, scheduling, insurance verification, co-pay collection, and coordinating interpreter services while maintaining confidential records.