Patient Access & Scheduling Specialist

Cleveland Clinic; Lorain (OH); On-site; USD 33,000 - 42,000; Full time

Job summary

Cleveland Clinic in Lorain, OH is seeking a Patient Service Specialist to deliver exceptional patient experiences from registration to scheduling and billing support. You will assist patients with phone triage, insurance eligibility, and co-pay collection while providing a welcoming, professional environment across ambulatory operations.

The role emphasizes HEART-based issue resolution, proactive service, and opportunities for growth within the organization, with occasional travel to support

Qualifications

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree
• Demonstrated experience in providing exceptional customer services and conflict resolution
• Knowledge of medical terminology (preferred)
• Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills (preferred)

Responsibilities

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Capture and verify referrals and cancellation reasons, insurance coverage and physician data.
• Responsible for appropriately and accurately providing patient estimates for patient services.
• Identify patients in need of financial counseling to facilitate payment and align insurance coverage to the service.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, scheduling and related desk activities.
• Encourage patient utilization of front-end technology, provide guidance and training on MyChart and Appointment Pass.
• Enter and maintain confidential patient information.
• Conduct follow-ups to MyChart and web appointment inquiries with patients.
• Maintain measured performance in quality, patient experience, and first call resolution.
• May participate on committees and support regional travel to other locations.

Skills

Customer service

Phone triage

Scheduling

Communication

Conflict resolution

Education

High School Diploma or GED

Associate’s Degree

Bachelor’s Degree

Job description

Cleveland Clinic in Lorain, OH is seeking a Patient Service Specialist to deliver exceptional patient experiences from registration to scheduling and billing support. You will assist patients with phone triage, insurance eligibility, and co-pay collection while providing a welcoming, professional environment across ambulatory operations.

The role emphasizes HEART-based issue resolution, proactive service, and opportunities for growth within the organization, with occasional travel to support