Patient Experience Specialist

Cleveland Clinic; Cleveland (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

Cleveland Clinic Main Campus in Cleveland, OH, is hiring a Patient Service Specialist to support registration, scheduling, triage, and patient communication. The role involves a variable schedule across the region with a minimum of 16 hours per pay period and duties that emphasize a friendly, efficient patient experience.

Responsibilities include patient registration, insurance verification, MyChart education, and coordination with interpreters, all while maintaining confidential information and

Qualifications

• High school diploma or GED with two years in patient registration or related customer service, or an associate’s/bachelor’s degree.
• Knowledge of EPIC is preferred.
• Experience in patient registration/insurance processing is valued.

Responsibilities

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Skills

Customer service

Registration

Scheduling

Telephone triage

Insurance verification

MyChart education

Education

High school diploma or GED

Associate’s degree

Bachelor’s degree

Tools

EPIC

Job description

Cleveland Clinic Main Campus in Cleveland, OH, is hiring a Patient Service Specialist to support registration, scheduling, triage, and patient communication. The role involves a variable schedule across the region with a minimum of 16 hours per pay period and duties that emphasize a friendly, efficient patient experience.

Responsibilities include patient registration, insurance verification, MyChart education, and coordination with interpreters, all while maintaining confidential information and