Patient Experience Specialist

Cleveland Clinic; Mentor (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic in Mentor, OH seeks a Patient Service Specialist to deliver an exceptional patient experience from arrival to departure. You will manage registration, triage, insurance verification, co-pay collection and scheduling while guiding patients to MyChart and interpreter services.

The role supports Front Desk operations with patient-first care, including addressing inquiries, confirming insurance data, and providing education on appointment processes in a fast-paced environment.

Qualifications

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service.
• Associate’s Degree and one year of experience.
• Bachelor’s Degree.

Responsibilities

• Provide patient registration, visit preparation, telephone triage, insurance verification and co-pay collection.
• Assist patients with insurance eligibility, scheduling services and referrals.
• Explain patient estimates and identify patients needing financial counseling.

Skills

Customer service

Medical terminology

Typing speed 30 wpm

Education

High School Diploma or GED

Associate’s Degree

Bachelor’s Degree

Job description

Cleveland Clinic in Mentor, OH seeks a Patient Service Specialist to deliver an exceptional patient experience from arrival to departure. You will manage registration, triage, insurance verification, co-pay collection and scheduling while guiding patients to MyChart and interpreter services.

The role supports Front Desk operations with patient-first care, including addressing inquiries, confirming insurance data, and providing education on appointment processes in a fast-paced environment.