Patient Experience & Registration Specialist

Cleveland Clinic; Strongsville (OH); On-site; USD 45,130,000 - 62,036,000; Full time

Job summary

Cleveland Clinic's Strongsville Family Health and Surgery Center is hiring a Patient Service Specialist to deliver an exceptional patient experience from arrival to departure. In this role you will handle phone triage, registration, insurance verification, co-pay collection, and scheduling; you will assist with MyChart and interpreter services as needed.

Candidates should have a high school diploma or GED with experience in customer service or an associate/bachelor degree; strong communication

Qualifications

• Minimum qualifications include a High School Diploma or GED with 2 years of experience in patient registration, appointment scheduling, insurance processing or customer service, OR an Associate’s Degree with 1 year of experience, OR a Bachelor’s Degree.
• Demonstrated experience in providing exceptional customer services and conflict resolution.

Responsibilities

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Capture and verify referrals and cancellation reasons, insurance coverage and physician data.
• Responsible for appropriately and accurately providing patient estimates for patient services.
• Identify patients in need of financial counseling to facilitate payment and align insurance coverage to the type of service provided and processes this related insurance registration.
• Encourage patient utilization of front-end technology, provides guidance, encouragement, education and hands-on training.

Skills

Customer service

Phone triage

Registration

Scheduling

Insurance processing

Conflict resolution

Education

High School Diploma or GED

Associate’s Degree

Bachelor’s Degree

Tools

MyChart

Appointment Pass

Job description

Cleveland Clinic's Strongsville Family Health and Surgery Center is hiring a Patient Service Specialist to deliver an exceptional patient experience from arrival to departure. In this role you will handle phone triage, registration, insurance verification, co-pay collection, and scheduling; you will assist with MyChart and interpreter services as needed.

Candidates should have a high school diploma or GED with experience in customer service or an associate/bachelor degree; strong communication