Patient Experience Specialist

ccf

Mentor (OH)

On-site

USD 34,000 - 48,000

Full time

2 days ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

Cleveland Clinic Health System is seeking a Patient Service Specialist in Mentor to deliver a patient-first experience across registration, triage and scheduling. You will assist patients with insurance eligibility, co-pay collection, referrals and accurate data entry while guiding them through MyChart and related services.

The role supports front-end operations in the Administration-Ambulatory Operations department, with day/evening shifts and regional travel as needed.

Qualifications

Must have a High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate's Degree and one year of experience OR a Bachelor's Degree
Demonstrated experience in providing exceptional customer services and conflict resolution

Responsibilities

Deliver an exceptional patient, family and visitor experience from entry to exit.
Perform phone triage, registration, insurance eligibility and collecting co-payments.
Assist with self-screening, scheduling services and patient registration workflows.
Capture and verify referrals and insurance data, and provide patient estimates for services.
Identify patients needing financial counseling and align insurance coverage with services.
Enter and maintain confidential patient information and support MyChart usage.