Patient Services & Registration Specialist

Patient First; Richmond, Northern (VA, KY); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Discounted medical treatment

401(k) Retirement Plan with employer-m

Paid annual leave

Overtime pay and holiday pay

Recruitment bonus

Patient care performance bonus

Job summary

Patient First is seeking a front office/clerical team member in the Richmond, VA area. The role emphasizes assisting patients at the kiosk, guiding them to registration areas, and handling billing questions with care and accuracy.

You will verify demographics, insurance, and health information, process payments, and support daily center operations while delivering welcoming service to every patient.

Qualifications

• Must be 18 years of age or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Ability to prioritize and multitask.
• Willing to work at any center due to staffing issues or center emergencies.

Responsibilities

• Assisting patients using the kiosk prior to registration.
• Escorting patients to the treatment area for registration and evaluation.
• Respectfully handling Physician and Nurse requests in a timely manner.
• Communicating information about billing policies, including insurable and non-insurable charges.
• Accurately registering patients in an expedient manner with excellent customer service.
• Verifying all patient demographic, health, pharmacy, and insurance information.
• Answering billing and insurance questions and providing itemized billing statements.
• Collecting money and issuing receipts for visits, studies, and supplies.
• Discharging the patient and processing incurred charges.
• Completing cash management duties at end of shift.
• Receiving, sending, and distributing correspondence.
• Filing and scanning medical documents and forms.
• Completing assigned checklists and tasks.
• Answering incoming calls and distributing messages promptly.
• Assisting with other assignments as directed.
• Demonstrating understanding of the EMR system.
• Receiving, moving, and stocking ordered supplies.
• Cleaning front office and maintenance tasks.
• Verifying daily reports at day end.
• Attending staff meetings.
• Being available for interruptions to support patient care or center operations.
• Operating, using, and maintaining medical and office equipment.
• Participating in maintenance assignments as directed.
• Providing positive, warm, and friendly service.
• Completing other duties as directed

Skills

Typing skills

Communication skills

Multitasking

Stamina for shifts

Education

High school diploma

Job description

Patient First is seeking a front office/clerical team member in the Richmond, VA area. The role emphasizes assisting patients at the kiosk, guiding them to registration areas, and handling billing questions with care and accuracy.

You will verify demographics, insurance, and health information, process payments, and support daily center operations while delivering welcoming service to every patient.