Patient Service Specialist: Front Desk, Billing & Care

Patient First; Hampton (VA); Presencial; USD 26 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health, Dental & Vision insurance

401(k) with employer match

Paid time off

Holiday pay

Overtime pay

Discounted care

Resumo da oferta

Patient First is seeking a Front Desk Associate in Hampton, VA to greet patients, assist with check-in, and manage front desk operations. You will use the EMR system, verify insurance and demographic data, and coordinate with medical staff to ensure smooth patient flow.

The role emphasizes exceptional customer service, accuracy in registrations, and friendly interactions. You may handle billing inquiries, collect payments, and support center operations as needed.

Qualificações

• Must be 18 years of age or older.
• High school graduate or equivalent.
• Basic typing skills; excellent communication.

Responsabilidades

• Assist patients using the kiosk prior to registration.
• Escort patients to treatment area when needed.
• Handle physician and nurse requests promptly.
• Explain billing policies to patients as needed.
• Register patients accurately with care and kindness.
• Verify patient demographics, health, pharmacy, and insurance info.
• Answer billing questions and provide itemized statements.
• Collect payments and issue receipts.
• Discharge patients and process charges.
• Perform cash handling duties at end of shift.
• Receive, send, and distribute mail as directed.
• File and scan medical documents and forms.
• Answer calls and distribute messages promptly.
• Maintain familiarity with the EMR system.
• Stock supplies and clean front desk area.
• Run daily reports and attend staff meetings.

Conhecimentos

Customer service

Typing

Communication

Multitask

Teamwork

Formação académica

High school diploma or equivalent

Ferramentas

EMR system

Descrição da oferta de emprego

Patient First is seeking a Front Desk Associate in Hampton, VA to greet patients, assist with check-in, and manage front desk operations. You will use the EMR system, verify insurance and demographic data, and coordinate with medical staff to ensure smooth patient flow.

The role emphasizes exceptional customer service, accuracy in registrations, and friendly interactions. You may handle billing inquiries, collect payments, and support center operations as needed.