Compassionate Patient Access & Billing Specialist

Patient First; Richmond, Northern (VA, KY); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health, Dental & Vision

401(k) with employer match

Paid time off

Overtime pay

Job summary

Patient First is seeking a front desk associate to support patient registration and billing processes at our Virginia centers. You will assist patients at the kiosk, guide those needing emergency care to the treatment area, and respond promptly to physician and nurse requests.

Responsibilities include verifying patient demographics and insurance details, handling cash, issuing receipts, and providing courteous, efficient service. A strong clerical background and reliable teamwork are essential.

Qualifications

• Basic typing skills required.
• Minimum one year of clerical experience preferred.
• High school diploma or equivalent required.
• Must be 18 years of age or older.
• Ability to sit, stand, and walk for up to 7 hours.
• Ability to lift up to 25 pounds.
• Excellent communication skills.
• Willing to work at any center as needed.

Responsibilities

• Assist patients using the kiosk prior to registration.
• Escort patients needing emergency assistance to the treatment area.
• Handle physicians' and nurses' requests promptly.
• Explain billing policies and insurance charges to patients.
• Register patients accurately and provide courteous service.
• Verify patient demographics, health, pharmacy, and insurance information.
• Explain billing questions and provide itemized statements.
• Collect payments and issue receipts for visits and services.
• Complete cash management duties at end of shift.
• Operate and maintain medical and office equipment.
• Attend staff meetings and assist as needed.

Skills

Typing

Clerical experience

Excellent communication

Multitasking

Lift up to 25 pounds

Education

High school diploma or equivalent

Must be 18 years or older

Job description

Patient First is seeking a front desk associate to support patient registration and billing processes at our Virginia centers. You will assist patients at the kiosk, guide those needing emergency care to the treatment area, and respond promptly to physician and nurse requests.

Responsibilities include verifying patient demographics and insurance details, handling cash, issuing receipts, and providing courteous, efficient service. A strong clerical background and reliable teamwork are essential.