Front Desk Patient Services & Registration Specialist

Patient First; Short Pump (VA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Discounted medical treatment

401(k) retirement plan with employer 


Paid annual leave

Overtime pay

Double time for holidays worked

Recruitment bonus

Patient care performance bonus

Job summary

Patient First is seeking a detail‑oriented front desk professional to support patient check-in, registration, and billing processes. You will assist patients at the kiosk, guide those needing urgent care to the proper area, and maintain accurate demographic and insurance records.

Proficiency with the EMR system and strong customer service are essential. You will also handle cash, provide receipts, and answer billing questions while supporting a courteous, compassionate patient experience and

Qualifications

• Must be 18 years of age or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Ability to prioritize and multitask.
• Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

Responsibilities

• Assist patients using the kiosk prior to registration.
• Escort patients needing emergency assistance to the treatment area for registration and evaluation.
• Handle physician and nurse requests promptly.
• Explain billing policies to patients as needed.
• Register patients accurately and provide excellent customer service.
• Verify patient demographics, health, pharmacy, and insurance information.
• Answer billing questions and provide itemized statements.
• Refer billing questions to appropriate parties as needed.
• Collect money and issue receipts for visits and services.
• Discharge patients and process incurred charges.
• Perform cash management duties at end of shift.
• Distribute correspondence and scan medical documents as directed.
• Complete checklists and Policy Manager tasks within the shift.
• Answer incoming calls and relay messages.
• Support maintenance and other assigned tasks.
• Demonstrate proficiency with the electronic medical record system.
• Receive, move, and stock supplies.
• Maintain a clean front office and other areas.
• Verify daily reports are run at day end.
• Attend staff meetings as directed.
• Be available to assist as needed during breaks or emergencies.
• Operate medical and office equipment as trained.
• Participate in maintenance assignments as directed.
• Provide positive, warm, and friendly service.
• Complete other duties as directed.

Skills

Basic typing

Clerical experience

Excellent communication

Multitasking

Customer service

Education

High school diploma or equivalent

Tools

Electronic medical record system

Job description

Patient First is seeking a detail‑oriented front desk professional to support patient check-in, registration, and billing processes. You will assist patients at the kiosk, guide those needing urgent care to the proper area, and maintain accurate demographic and insurance records.

Proficiency with the EMR system and strong customer service are essential. You will also handle cash, provide receipts, and answer billing questions while supporting a courteous, compassionate patient experience and