Front Office Patient Services Specialist

Patient First; Downingtown, Northern (Chester County, KY); Hybrid; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health, Dental & Vision

Disability & Life Insurance

401(k) with employer match

Paid Time Off

Overtime & Holiday Pay

Employee Discount

Emergency Leave Bank

Job summary

Patient First is seeking a friendly, detail‑oriented front‑office associate to support patient registration and billing processes. You will assist patients at the kiosk, escort them to registration, and verify demographic and insurance data while delivering excellent customer service.

The role requires basic typing, clerical experience, and strong communication skills. You may work at any center as needed, with responsibilities including cash handling, routine filing, and EMR system tasks.

Qualifications

• Must be 18 years of age or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Ability to prioritize and multitask.
• Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

Responsibilities

• Assist patients using the kiosk prior to registration.
• Escort patients to treatment area for registration and evaluation.
• Respectfully handle physician and nurse requests.
• Explain billing policies to patients as needed.
• Register patients expediently with excellent customer service.
• Verify patient demographics, health, pharmacy, and insurance information.
• Answer billing and insurance questions and provide itemized statements.
• Refer billing questions to appropriate parties.
• Collect money and issue receipts for visits and procedures.
• Discharge patients and process incurred charges.
• Complete cash management duties at end of shift.
• Receive, send, and distribute correspondence as directed.
• File and scan medical documents and office forms.
• Answer incoming calls and distribute messages promptly.
• Provide positive, warm, and friendly service in all interactions.
• Maintain electronic medical record system proficiency.
• Stock ordered supplies and clean front office area.
• Verify daily reports and attend staff meetings.

Skills

Typing skills

Clerical experience

Communication skills

Multitasking

Lifting up to 25 pounds

Education

High school diploma or equivalent

Job description

Patient First is seeking a friendly, detail‑oriented front‑office associate to support patient registration and billing processes. You will assist patients at the kiosk, escort them to registration, and verify demographic and insurance data while delivering excellent customer service.

The role requires basic typing, clerical experience, and strong communication skills. You may work at any center as needed, with responsibilities including cash handling, routine filing, and EMR system tasks.