Patient Services & Billing Specialist

Patient First; Capitol Heights (MD); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Disability, Life and Long Term care

401(k) Retirement Plan with employer‑m

Paid Annual Leave

Overtime Pay and Holiday Pay

Discounted medical treatment for员工及家属

Recruitment bonus

Patient Care Performance bonus

Weekend bonus

Job summary

Patient First is seeking a front desk/administrative associate to support patient registration and billing processes in a Maryland center. You will assist patients with kiosks, escort those needing emergency care, and handle physician requests with calm, compassionate service.

The role requires accurate data entry, verification of demographics and insurance information, and a strong focus on customer service within a fast-paced environment.

Qualifications

• Must be 18 years or older.
• Basic typing skills required.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours.
• Ability to lift up to 25 pounds.
• Excellent communication skills (verbal, written, typing).
• Ability to multitask and prioritize.

Responsibilities

• Assist patients using the kiosk prior to registration.
• Escort patients needing emergency assistance to the treatment area.
• Handle physician and nurse requests promptly.
• Explain billing policies to patients as needed.
• Register patients accurately with excellent service and empathy.
• Verify demographics, health, pharmacy and insurance information.
• Answer billing questions and provide itemized statements.

Skills

Typing

Clerical experience

Customer service

Multitasking

Education

High school graduate or equivalent

Tools

Electronic Medical Record (EMR) system

Job description

Patient First is seeking a front desk/administrative associate to support patient registration and billing processes in a Maryland center. You will assist patients with kiosks, escort those needing emergency care, and handle physician requests with calm, compassionate service.

The role requires accurate data entry, verification of demographics and insurance information, and a strong focus on customer service within a fast-paced environment.